Hotline and emergency numbers
Ministry of Tourism and Antiquities hotline: 19654. Questions, complaints and suggestions, in Arabic and English.
| Service | الخدمة | Number | Use for |
|---|---|---|---|
| Ministry of Tourism and Antiquities hotline | الخط الساخن لوزارة السياحة والآثار | 19654 | Questions, complaints and suggestions from visitors. Arabic and English, 9:00 to 17:00 daily (hours to be confirmed by the Ministry) |
| Tourist Police | شرطة السياحة | 126 | Problems at sites, hotels, harassment, scams |
| Police | النجدة | 122 (112 from mobiles) | Emergencies, crime |
| Ambulance | الإسعاف | 123 | Medical emergencies |
| Fire brigade | المطافئ | 180 (one source lists 125) | Fire |
| Traffic police | شرطة المرور | 128 | Road accidents and traffic problems |
| Electricity emergency | طوارئ الكهرباء | 121 | Power cuts and electrical hazards |
| Gas emergency | طوارئ الغاز | 129 | Gas leaks |
How to file a complaint
Call 19654 or the Tourist Police (126) and give:
- The place, with its name and city
- The date and time
- What happened
- A receipt or a photo, if you have one
The fire brigade number and the hotline hours are still being confirmed with the authorities. In a life-threatening emergency, call 122 (or 112 from a mobile).
Frequently asked questions
What number do I call in a life-threatening emergency?
Call the police on 122 (or 112 from a mobile). For an ambulance, call 123.
Who should I contact about a problem at a site, hotel or with a scam?
Contact the Tourist Police on 126, or the Ministry of Tourism and Antiquities hotline on 19654 for questions, complaints and suggestions.
Does the 19654 hotline speak English?
Yes, the hotline answers in Arabic and English. Its hours are listed as 9:00 to 17:00 daily but are still being confirmed by the Ministry.
What details should I give when making a complaint?
Give the name and city of the place, the date and time, what happened, and a receipt or photo if you have one.